Delivery Information

1. All solar power orders received by COHEART are shipped subject to availability.

2. We reserve the right to ship products at a later date (up to 28 days after purchase) where the solar product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

3. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

4. If you are ordering a product from outside of the China mianland the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.(Lots of governments give duty or tariffs exemption or reduction, please check with your local customs clear agency for that)

5. Some items can be large and very heavy so in those cases we will calculate the cost of shipping on a per order basis. We reserve the right to change these shipping costs. We will always ask you to accept these charges before we progress your order and refund any card payments you have made within 48 hours if you are unhappy with them. 

6. Please note it is your responsibility to check the delivery is in good condition and there are no apparent signs of damage. If there are any signs of damage please makes sure you write this on the drivers copy of the delivery documents and tell us about it immediately by email or phone. We really need this proof of delivery with your notes so we can take it up with our logistics provider. Photographs are also very helpful, so if you've a camera on your phone we'd appreciate it if you send us some pictures of the damage. In our experience most damage occurs only to the packaging material because we always pack our products extremely well. If in the unlikely event the products you ordered are damaged we arrangements will be made to have them returned and replaced (see Returns). Please don't install a damaged product in the hope that it will work! Always contact us immediately for help and advice if you suspect a product is damaged.Thanks!